Refund policy

RETURN AND REFUND POLICY

Last updated: September 11, 2026

Made-to-order products

Morrowfen products are made to order. We do not accept returns or exchanges solely because you change your mind, select the wrong size or design, or no longer want the item, except where applicable law requires otherwise.

Please review the product’s dimensions, materials and description before ordering.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery through our contact form:

https://mamq2w-jj.myshopify.com/pages/contact-morrowfen

Include your order number and a description of the problem. We may request clear photographs of the item and packaging to help assess the issue. If you cannot provide photographs, contact us so we can discuss another way to review your claim.

For a confirmed defect, shipping damage or fulfillment error, we will provide an appropriate replacement or refund, subject to your applicable legal rights. You will not be charged for an approved replacement or for any return shipping we require to resolve such an issue.

Return authorization

Please contact us before returning anything. We will explain whether a return is necessary and provide instructions. Do not send items to an address printed on the parcel without our confirmation.

We do not charge a restocking fee for approved returns under this policy.

Colors and product appearance

Digital previews, screen settings and manufacturing methods can produce minor differences in color or detail. Woven textiles also have a different texture and appearance from digital artwork.

These normal variations do not remove your right to receive a product that matches its description and is free from defects.

Cancellations and address corrections

Contact us immediately if you need to cancel or correct an order. We can confirm a discretionary cancellation or change only while the order can still be stopped before production or shipping.

This does not limit cancellation rights provided by law, including those relating to shipment delays.

Refunds

We will notify you when a refund is approved and issue it promptly to the original payment method within applicable legal deadlines. Refunds for a fully canceled order include the associated taxes and any shipping charges paid. For partial refunds, we will explain the items and charges covered.

Your bank or payment provider may take additional time to display the credit. Contact us if an issued refund has not appeared after 10 business days.

Your legal rights

This policy does not exclude statutory warranties or other mandatory consumer rights. The 30-day reporting request does not shorten any longer period provided by applicable law.